Shipping Information
Processing Time
All orders are processed within 1-3 business days. Once your order ships, you'll receive a confirmation email with tracking information.
Delivery Time
Please allow 7-15 days for delivery within the United States.
Because our products go through standard customs and quality inspections, delivery times can occasionally run toward the longer end of this window. We appreciate your patience!
Order Tracking
You'll receive a tracking number by email as soon as your order ships. If you don't see it in your inbox, please check your spam/promotions folder before reaching out to us.
Where's My Order?
If it's been longer than 15 days since you received your shipping confirmation and your tracking hasn't updated, please reach out to us directly at [your support email] before contacting your bank or filing a dispute. We're a small, real team and we genuinely want to make this right for you — most delivery questions can be resolved quickly when you reach out first.
Delayed or Missing Packages
Occasionally, carriers mark a package as "delivered" before it actually arrives, or delivery can be delayed due to weather, customs, or high shipping volume. If your tracking shows delivered but you haven't received your package:
- Check with neighbors or household members
- Check around your porch, mailroom, or building entrance
- Contact us at [Nuvinateam@gmail.com] — we're happy to help investigate or make it right
Questions?
We're here to help. Reach out anytime at [your support email] and we'll get back to you as quickly as we can.